profile i'm a girl who have stepped into the unknown called work and decided that schooling is better. i also have a propensity to go crazy over fried chicken wings and simply love to squeeze and over-feed my obese hamsters. my blog is a mode for expressing my love for food, movies, travel and shopping! contact qiuuing@gmail.com email me if you don't feel comfortable leaving a tag :) Lijit Search tagboard resolutions for 2011 exercise once a week start saving more than half of my salary every month find a boyfriend (added by lily) shopping list 2011 lancome flextencils basic black pumps one whole set of nail art (pedicure) a car (!!!) reads friends adrienne bren bobby cheeks farah ivy jeannie sharon sijing vic other blogs beatrice tan camemberu grocery list ieatishootipost sixpegs sparklette recommended shops accessories ivbelongings mykillerheels mysummerdiary mytreasurest clothes hervelvetvase lollyrouge loveandbravery lovebonito myspringfling missypixie modparade robotninjas trooops vaingloriousyou food cupcake divinity food infinity mad baker periwinkle bake shop others concierge.sg iconceptz snugg the little happyshop uniquegrabs whimsnfancies toys an ufo-catcher addict's woes lain lain plushie paradise previous entries by post
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 Sunday, April 18, 2010 @ 17:15
bad experience @ thewhiteloft  i have never had to give bad comments about blogshops on my blog. usually, i will be raving about my experiences or the unique finds. however, this time is an exception. i tried thewhiteloft based on beatrice tan's advertorial and found the items there interesting and affordable, so i joined their mailing list. my first attempt at shopping at their website was on 16 april 2010, after they have updated with their latest collection. i saw the item above selling at a very low price of $22. there are many blogshops selling this item, but most of them were selling it at $27. while i feel that the item is indeed common, it is undeniably nice and cheap, so i ordered it. thewhiteloft sent me an invoice later that day (just before midnight), asking me to to transfer the money within 48 hours, which is double the time limit of normal blogshops. i was really impressed with the effort they are going to make their blogshop customer-friendly. i transferred the money this morning at 10am, well within the time limit given. however, this afternoon, i received an email, saying: Hi dear, this is really horrible service. it is normal blogshop etiquette to hold an item for the stipulated time in the invoice for the customer. if the customer doesn't pay within the time frame, he/she will be blacklisted and the item will be given to the next person on the waiting list or open to the public again. i requested for a refund and to be taken off the mailing list. this was their reply: We sincerely apologise for this mistake on our part due to miscommunication with our supplier. It is indeed our fault for overlooking the situation. We're sincerely sorry about this fiasco and would like to offer you a $5 discount if you make any future purchases as part of compensation. We hope to see you again. you know what they say about making first impressions. it's a pretty good save to retain customers but i'm not sure whether i can trust their service again. Labels: blogshops |