just some examples of how atrocious the service was:

1. we were waiting to be seated as was stated by the sign posted at the entrance. almost all the staff observed that we were waiting and instead of seating us, they merely spared us a glance and ignored us. the restaurant wasn't even half full. it was only when the line got longer that they approached us.
2. there was a server, dave, who seemed to be in a bad mood that day and it obviously showed. he had a perpetual frown and took our orders without really acknowledging us. we had to ask him to repeat the orders to be sure he got everything down.
3. although there was free refill of green tea, we had to keep requesting for the refill because they either did not take notice or couldn't be bothered.
4. we ordered desserts and despite the fact that they were the same dessert, they were served one at a time and a rather long period of waiting in between each.
5. while we were paying for our meal, we realised that they have a high-tea set which starts at 2.30pm (we arrived around 3pm). however, they did not notify us nor did they place any sign on the tables or at the entrance. only when we left at 4.30pm did they place the sign at the entrance.
   

Labels: food